Before “Going Online” on the Assigner

• [ ] Confirm you have a stable internet connection. Check your connection here.

• [ ] Make sure you’re using a laptop or a desktop computer. The Wonder platform is not optimized for mobile devices and tablets.

  • Note: We recommend using the Google Chrome browser to work on Wonder. While other browsers can be used to “search” for information, Wonder’s Dashboard, Research editor, and Strategy editor work best on Chrome.

• [ ] Make sure you have the right browser notification settings. To avoid issues with the assigner, specifically with job notifications, use the following browser settings for each Wonder tab that you have open: ⤵️

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  • Browser Notification Settings (click the arrow to expand)

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  • Please note that Notifications, Pop-ups and Redirects, and Sound settings have to be set to "Allow" instead of "Allow (default)".
  • Sometimes these settings are automatically reset to the original settings i.e. “Allow (default).” This usually happens if you reset/restore the browser settings or make another update to your browser or computer. It is best to recheck these settings after making any kind of update to your browser or computer.

• [ ] Clear your browser cache and cookies. You can learn how to do this for Google Chrome here.

  • We recommend clearing your cache often (ideally daily).

• [ ] Disable any custom, strict browser settings you have applied to your browser for Wonder’s dashboard and editors.

• [ ] Disable third-party ad-blockers, pop-up blockers, and extensions including VPNs, Ghostery, uBlock, and Grammarly for the Wonder dashboard and editors. Wonder won’t show you ads. 😉

  • Remember: Pop-ups are needed for the job notification to appear and be clickable. Most ad-blockers are known to block pop-ups, impacting your ability to accept a job when one is offered.

  <aside> ‼️ Note: If you use strict browser privacy settings or have third-party ad blockers enabled on any Wonder-associated site, we won’t be able to use our assistive software to investigate and/or validate bugs or other platform-related issues. Therefore, we are unable to provide assistance during these circumstances.

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  Staying Connected on the Assigner

  To claim a job via the Assigner, log on to the Dashboard. Click the green “Go Online” button, select the jobs you’d like to work on, for example, Research (Interpreted Research) or Project Research, and click “I’m Ready”. Learn more about how the assigner works here.

  To make sure you don’t get disconnected from the assigner:

  • Do not refresh your Wonder Dashboard tab or browser.
  • Do not close out or restart/relaunch the browser.
  • Do not connect to the assigner in a different browser or window.
  • Do not connect and reconnect - this will put you in the back of the queue.
  • If you receive a 4201 error, it means there is an internet connection issue. Be sure to check your internet connection and speed here.

  Note: We recommend you disable sleep mode on your computer to avoid connection failures if your computer falls asleep.

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  • 📶Assigner Connection Status (click the arrow to expand)

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