Sometimes, you may get an error or experience a bug on a job you’re working on. While you can always use the Analyst Bug Reports form to submit a bug report, this guide provides some tips and workaround to troubleshoot commonly reported issues with the platform.
Before you start, make sure you have read through the Setting Up Your Workspace for Success guide and have followed the guidelines provided.
Most of the platform-related issues can be resolved by:
Clearing your browser cache and cookies. You can learn how to do this for Google Chrome here.
Accessing the Wonder website in an incognito browsing window. Browser extensions can sometimes interfere with the platform, and this will help prevent them from doing so unless you’ve allowed some extensions to operate in incognito mode.
<aside> ‼️ Note: Please disable third-party ad-blockers, pop-up blockers, and extensions including VPNs, Ghostery, uBlock, and Grammarly for the Wonder dashboard and editors. If you use strict browser privacy settings or have third-party blockers enabled on any Wonder-associated site, this makes it impossible for us to investigate/validate a bug report.
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Here are some commonly reported platform issues, along with workarounds and tips that have worked for our analysts:
Try adding a source manually if it gives you this error. You can use the “Add a Source” option at the bottom of the research editor for this purpose.
Please look at this link on the WKC Research Logistics page to learn how to manually add a source.
These errors appear when adding certain sources or incorrect URLs in the research editor. To resolve this, ensure you are entering the correct URL, and there’s no extra space or punctuation before or after the URL.
Tip: To avoid this error, copy the URL directly from the source when adding the source in the editor, instead of pasting the URLs in an external document or within the findings section and copying it as this usually adds an extra space before or after the URL.
For some sources (e.g., dnb.com, Google Maps), the best way to avoid this error is to add the source manually.