At Wonder (or in Wonderland), we have our own abbreviations, words, and phrases that may require context to understand. Take a look at the growing terminology list below. Have an abbreviation, word, or phrase you'd like defined / added to the list? Thread a comment here and we'll get it live.
| Abbreviation / Word / Phrase | Wonder Definition | Additional Context |
|---|---|---|
| As/if available | The client is aware that we may not be able to provide the specific information requested. In these cases, a PCU/FCU is not required, but a brief explanation is. This explanation may be 1 - 2 sentences, and must be supported by at least one source. | |
| CS | Customer Support | |
| CSM | Customer Success Manager | |
| Etc. | similar, in the same line of thought. | |
| FCU | Full Client Update | |
| OOS | Out Of Scope | |
| PCU | Partial Client Update | |
| PR | Project Research | |
| Presearch | Preliminary research | |
| RC | Research Criteria | |
| Research Outline | Research Criteria, Research Proposal, Request | |
| RM | Research Manager | |
| RM Notes | Background knowledge provided by an RM in a Research Outline | |
| RS | Research Strategy | |
| Scope | Scope of a request / scope of the research (incl. # of research hours required) | |
| SS | Spreadsheet | |
| WKC | Wonder Knowledge Center | |
| Wonderland | Wonder, but as a place 😉 |
<aside> 💡 "Curiosity is one of the most permanent and certain characteristics of a vigorous intellect." -Samuel Johnson, British author
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