Staying Connected

Communication is essential in setting you up for success. We’re a fast-paced company - it’s important to keep up to date with announcements, updates, and new launches happening within our community. Here are the channels we to communicate with you:

• The Wonder Platform – The purpose of the Wonder platform is to provide the environment needed to produce high-quality research and deliver a high-quality experience for both clients and analysts. We share important updates on job expectations via in-platform notifications on an as-needed basis.
• Wonder Knowledge Center (WKC) – The Wonder Knowledge Center clearly outlines job expectations and provides educational resources to empower you to deliver high-quality research. All of our onboarding education is based on its content because it holds all information required to be successful as an Analyst at Wonder. It’s important to become familiar with navigating this resource as you begin your journey with us.
• Email – We share important community announcements via email on a weekly basis.
• Slack – The purpose of Wonder Community Slack is to keep an open line of communication with you, our Analysts. Slack is the primary mode of communication among analysts, admins, and mentors. Therefore, Analysts are required to remain logged into Slack while working on the Wonder platform.

  • Remain logged in to Slack so you can receive all important messages about updates or changes to a project.

  • Please feel free to tag @Jenny_Admin or @Lisa_AnalystSupport_Lead on Slack when sharing feedback, ideas, or concerns and for potential bugs, tech issues, job-related support, payment-related questions, or other urgent queries.

    Lisa_AnalystSupport_Lead (Mon-Fri: 9AM – 5PM ET)

    Elena_AnalystSupport/ResearchManager (Mon-Fri: 10AM - 6PM ET)

Slack Best Practices

When setting up your Slack account, it’s important to keep a few things in mind.

1. Choose a username that is easily identifiable.

   If your name is Jane Doe, we encourage you to create a username that correlates with your name such as “Janedoe”, “Jane D.”, or “janedoe1”. Why? If we need to get a hold of someone named Jane with an urgent message, having a username such as “mysterywoman” or “curiosityqueen” makes it very difficult to do that.

   <aside> 🚫 Do not use spaces or dashes in your Slack name. The Wonder platform does not recognize these characters, and if used, will cause problems on the Wonder platform.

   </aside>

2. When messaging, state your complete question in your initial direct message.

   While it is very polite to tell someone hello, we’re a fast-paced company where everyone is focused on multiple things at once. By accompanying a greeting with your question fully stated, you’re far more likely to get an answer in a timely manner.

3. Stay logged in and monitor Slack while you are working on a job.

   Many times a client will come to us with additional information or change the project completely. If we message you, and you do not respond, we will have no other option but to think you are not actively working and would possibly have to remove you from the job.

Community Guidelines

Our primary source of communication among community members occurs in our Wonder Community Slack. Regardless of the mode of communication, we are committed to promoting and protecting our positive, inclusive community culture. As an organization that values curiosity, we are also committed to creating a productive learning environment that enriches your workplace experience with us.

We are respectful in all of our interactions.

• In this workplace, we work collaboratively and communicate both productively and professionally
• Our community members come from all over the world and from all walks of life. We have diverse backgrounds, experiences, views, beliefs, interests, and skills. We celebrate our differences, as well as our shared love for knowledge.

We work with integrity.

• The research that we produce is our own. We carefully preserve the veracity of findings and the context surrounding them. All data that we present to the client accurately reflects source content.

We never stop learning (#StayCurious).

• We believe there’s always a way forward through any challenge or any conflict.
  • When challenged, we remain open-minded while testing a new approach and asking for support from our peers (we love questions!) with the goal of learning. We share knowledge and collaborate with others whenever we can.
  • When in conflict, we remain open-minded while exploring new contexts and different perspectives with the goal of finding a common ground. We often find we're more aligned than we think.

If you haven’t noticed yet, we’re a company that loves curiosity. 😉 Our community consists of a network of freelancers. As a freelancer, it’s your individual responsibility to ask questions when something is unclear. If there’s an answer you’re seeking, then don’t hesitate and ask a question! Keep in mind, that we’ll want to communicate in a way that aligns with our core values and guidelines. Find out more about our Community Guidelines here.

Who to Contact When You Need Help

Wonder is a community of 100+ researchers from across the world operating 24/7. We realize the importance of providing support to ensure we are moving at the same pace and analysts have access to the right resources when needed. Given below is an overview of our support teams and who to contact in different circumstances.